Shipping Policy

At Chrome Hearts, we are committed to delivering your order safely, securely, and on time, no matter where you are in the world. Please take a moment to review our shipping policy for complete clarity on processing times, delivery details, costs, and your responsibilities as a customer.

Order Processing & Shipping Times

All orders placed on chrome hearts website are carefully reviewed, packed, and prepared for shipment within 7 business days of purchase. Once dispatched, standard delivery typically takes 12–15 business days, depending on your location and the shipping method selected at checkout.

Please note: delivery times may extend during holiday seasons, major sales events, or unforeseen courier delays.

Shipping Costs

Shipping fees vary depending on:

• Your delivery destination
• The size, weight, and total number of items ordered
• The shipping method selected at checkout

To view your exact shipping cost, simply add your preferred items to the cart, proceed to checkout, and enter your delivery address. The total shipping fee will be calculated and displayed before you confirm your order.

Delivery Timeframe

• Order Processing: 7 business days
• Standard Shipping/Transit: 12–15 business days

Delivery times may vary slightly based on your region, courier performance, and customs clearance for international shipments.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email containing your unique tracking number. You can use this number to monitor your parcel’s journey in real time via the courier’s official tracking page.

If you haven’t received your tracking email within 7 business days of ordering, please check your spam folder or contact our support team for assistance.

Delivery Method & Signature Policy

Proof of Delivery

We can provide proof of delivery upon request. However, please note that once a parcel has been marked as delivered by the courier, Chrome Hearts is not responsible for lost, stolen, or misplaced packages, and refunds or replacements will not be issued in such cases.

Dispute Policy

To ensure fair and timely resolution:

• Disputes will not be accepted before delivery.
• Customers must wait until the parcel is officially delivered and inspect the item within 2 days of delivery.
• Any issues should be reported promptly to our support team at support@chromeheartscart.com.

We are committed to fair, prompt, and transparent problem resolution — provided customers follow the correct procedures outlined in this policy.

Incorrect or Damaged Items

If your order arrives damaged, defective, or in the wrong size:

1. Email our team at support@chromeheartscart.com within 2 days of delivery.
2. For sizing concerns, please attach 3 clear photos (chest size, length, and sleeve length) as evidence.
3. Once verified, we will send a replacement at no extra cost.

Customer Responsibilities

• Customers are responsible for providing accurate and complete shipping information at checkout.
• Chrome Hearts is not liable for delays or failed deliveries caused by incorrect or incomplete addresses.
• Always use your tracking number to monitor your order’s status.
• If your package is marked as “delivered” but not received, please check with your local post office, delivery hub, or neighbors before contacting us.

Important Notes

• We ship worldwide from multiple global warehouses to ensure faster delivery.
• Delivery times may extend during peak seasons such as Christmas, Black Friday, and New Year holidays.
• Customs duties or import taxes (if applicable) are the responsibility of the customer, depending on your country’s regulations.

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are typically shipped within 7 business days of purchase. Standard delivery takes 12–15 business days, depending on destination and shipping method.

2. Do I need to sign for my delivery?

• No signature is required for orders below $1,000 USD.
• A signature is required for orders above $1,000 USD for secure handoff.

3. What should I do if my order is marked “delivered” but I haven’t received it?

First, check with your local post office, delivery hub, or neighbors. Chrome Hearts is not responsible for lost or stolen parcels once marked as delivered by the courier.

4. What if I receive a damaged or incorrect item?

Email us at support@chromeheartscart.com within 2 days of delivery with photo evidence. We will arrange a free replacement after verification.

5. Do you offer international shipping?

Yes — we ship worldwide from multiple warehouses to ensure safe, timely delivery to our global customers.

⚠️ Important Policy Reminder

If a customer selects the wrong size, style, or item during checkout, we are unable to offer exchanges or refunds. We ship exactly what is ordered, so if the item does not fit due to customer selection, the responsibility lies with the customer. No exchange will be processed in such cases.

For full details, please review our Return Policy.

🚨 Fraud Prevention Notice

Any attempt to keep the item while claiming a refund or exchange — or attempting to obtain both the product and the money — will be treated as fraudulent activity. In such cases:

• The matter will be reported to the appropriate local authorities for investigation.
• The customer will be permanently banned from placing future orders on our official store.
• We fully cooperate with banks and payment providers during dispute investigations by providing complete evidence, including tracking details, delivery confirmation, order logs, and all communication records.
• In previous cases, banks have ruled in our favor when evidence clearly supported our side.

If fraudulent activity continues even after a bank review, the matter may be escalated to legal authorities for further action.

We sincerely appreciate customers who follow our policies and help us maintain a fair, transparent, and trustworthy shopping experience for everyone.