Return & Refund Policy

Last Updated: 14 October 2026

At Chrome Hearts, your satisfaction is our top priority. We take great pride in delivering high-quality pieces to every customer. However, if your order doesn’t meet expectations, please take a moment to review our return, refund, and exchange policy below.

Return Policy (Worldwide)

We offer returns under specific conditions for customers across the globe.

Returns Are Only Eligible If:

The item arrives damaged or defective, or
We shipped the wrong size by mistake.

Return Eligibility Requirements:

The item must be unused and in its original condition.
All original packaging, tags, and accessories must be included.
Customers must notify our support team within 2 days of delivery.
Return shipping fees are the responsibility of the customer, unless the return is due to our error.

Important Notes:

Returns outside the above conditions (damage or wrong size) are not accepted.
We do not charge any restocking fees.

To begin a return request, email our support team at support@chromeheartscart.com with your order number and the reason for your return. Once reviewed, approved returns will receive step-by-step instructions.

Refunds

Once we receive and inspect your returned item, we’ll send a confirmation email letting you know whether your refund has been approved.

Approved refunds are processed within 3–5 business days to your original payment method.
Please allow additional time depending on your bank or payment provider’s processing schedule.

If you haven’t received your refund after the expected timeframe, please contact our support team for assistance.

Exchanges

We understand sometimes plans change. That’s why we allow modifications under certain conditions:

Order details — such as the shipping address or item selection — can be updated within 24 hours of placing the order.
After the 24-hour window, we begin packing and shipping, so changes may no longer be possible.
We offer size exchanges on the same style purchased.
If you’d like to switch to a different style, a new order must be placed.

To request an exchange or any change within the 24-hour window, email support@chromeheartscart.com as soon as possible.

Exchange Policy Highlights:

No return shipping fees apply for approved exchanges.
No restocking fee will be charged.

Order Cancellations

Orders placed on officialchromeheart.com can be canceled within 24 hours of purchase.

A 15% processing fee is applied to all cancellations.
This fee is deducted from the total order amount, and the remaining balance will be refunded to your original payment method.
Once an order has been packed or shipped, cancellations are no longer possible.

Order Processing

All orders are processed within 1–3 business days of being placed.
Once your order is dispatched, you’ll receive a tracking number by email so you can monitor delivery in real time.

Missing or Lost Packages

If any items appear missing from your order:

Carefully inspect all packaging materials — some items may ship separately.
If anything is still missing, email our support team within 14 days of delivery with your order number and clear photos of the package.

Please note: Chrome Hearts is not responsible for lost or stolen packages that have been marked as delivered by the courier.

Need Help?

Our customer support team is here to assist with any return, refund, or exchange inquiry.

Email: support@chromeheartscart.com

Thank you for choosing chromeheartscart.com. We truly appreciate your trust, support, and loyalty.

⚠️ Please Note

If a customer selects the wrong size, wrong style, or wrong item during checkout, we are unable to offer an exchange or refund. We ship exactly what is ordered, so if the item does not fit due to incorrect customer selection, the responsibility rests with the customer and no exchange will be processed.

Please double-check your size, style, and item details before confirming your purchase to ensure a smooth shopping experience.